Thank you for shopping with Albert Pavlis. Please read this policy carefully, as refund eligibility differs depending on the type of product you purchase.

We sell two categories of products:

1. Original artwork, paintings, and custom portraits — unique, handmade, or made-to-order items.
2. Print-on-demand merchandise (“Merch”) — posters, framed prints, canvases, apparel, and similar items produced on demand by a third-party fulfillment partner.

1. Original Artwork, Paintings & Custom Portraits — Final Sale

All sales of original paintings, original artwork, and custom/commissioned portraits are final. We do not offer refunds, returns, or exchanges on these items for any reason, including but not limited to:

• Change of mind
• Not liking the final result
• Color or detail differences from photos shown online
• Delays in production or shipping

This is because each piece is a unique, handmade, one-of-a-kind work created specifically for you (or, in the case of an original painting, is a single original piece that cannot be resold as “new” once shipped).

Exception: Damaged in Transit

If your original painting or custom portrait arrives physically damaged due to shipping, contact us within 48 hours of delivery at info@albertpavlis.com with:

• Your order number
• Photos of the damaged artwork and packaging

We will review the claim and, at our discretion, offer a repair, replacement (if feasible), or partial/full refund. This is the only circumstance under which a refund may be issued for original artwork or custom portraits.

Custom Portrait Proofs

For custom portraits, we will provide a digital proof/sketch for your approval before final production where applicable. Once you approve the proof, the piece moves into final production and the final-sale policy above applies in full. Please review proofs carefully, as revisions requested after approval may not be possible or may incur additional charges.

2. Print-on-Demand Merch — Refunds for Damaged/Defective/Incorrect Items Only

Because merch items are produced specifically for you after ordering, we do not accept returns for change of mind. However, we will replace or refund a merch item if:

• It arrives damaged
• It is defective or misprinted
• You received the wrong item

How to Request a Refund or Replacement on Merch

1. Contact us at info@albertpavlis.com within 14 days of receiving your order.
2. Include your order number and clear photos of the damaged/defective/incorrect item and packaging.
3. We will review your request and arrange a free replacement or full refund.

3. How Refunds Are Processed

Where a refund is approved (per Sections 1 or 2 above):

• Refunds are issued to your original payment method.
• Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

4. Shipping Costs

• Original shipping costs are non-refundable, unless the issue is due to our error or damage in transit, as described above.
• Customers are not charged for return shipping when the issue is our error; we will provide instructions in these cases.

5. Cancellations

• Merch orders can be cancelled within [X hours] of placing the order, before production begins. Contact us immediately at info@albertpavlis.com.
• Original artwork is generally made and ready to ship, so cancellation may not be possible once an order is placed — contact us immediately and we’ll let you know if it can still be cancelled.
• Custom portrait orders can be cancelled before the digital proof is approved. Once a proof is approved and production begins, the order is final and non-refundable per Section 1.

6. Contact Us

For any questions about this policy, reach us at:

Email: info@albertpavlis.com